Terms of service

Overview

This website is operated by Soothara. Throughout the site, the terms “we”, “us” and “our” refer to Soothara.

These Terms of Service govern your use of our website and any purchases made through it. By visiting our site or placing an order, you agree to these terms, together with our Privacy Policy, Shipping Policy and Return and Refund Policy.

Please read these terms carefully before using the website.

1. Business information

Trading name: Soothara
Email: support@soothara.com
Business name: [INSERT LEGAL BUSINESS NAME]
Business address: [INSERT BUSINESS ADDRESS]

UK online sellers must make their business identity, contact information, pricing, delivery arrangements and cancellation terms available to customers.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

You must not use our products or website for unlawful, fraudulent or unauthorised purposes.

3. Products and product information

We take reasonable care to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

Colours and appearance may vary slightly depending on lighting, photography and your screen settings. Packaging may also change without notice.

We may update, modify or discontinue products at any time. Product availability is not guaranteed until your order has been accepted.

4. Wellness-product disclaimer

Soothara is intended to support everyday comfort, relaxation and general wellbeing.

It is not intended to diagnose, treat, cure or prevent any disease or medical condition and should not replace professional medical advice, diagnosis or treatment.

Speak with a qualified healthcare professional before use if you:

  • Have diabetes or reduced sensation in your feet
  • Have circulation problems
  • Have a pacemaker or implanted medical device
  • Are pregnant
  • Have an injury, infection, open wound or unexplained swelling
  • Have recently undergone surgery
  • Are receiving treatment for a medical condition

Stop using the product immediately if you experience pain, burning, irritation, numbness or unusual discomfort.

5. Product use and safety

You are responsible for reading and following the instructions supplied with the product.

Soothara should be used while seated or resting. Do not walk around while wearing it.

Do not:

  • Submerge the product in water
  • Use it on broken, irritated or infected skin
  • Use it while sleeping
  • Use it while charging unless the supplied instructions specifically allow this
  • Modify, dismantle or attempt to repair the product yourself
  • Use it for any purpose other than its intended use

We are not responsible for harm caused by misuse, failure to follow instructions or use contrary to safety guidance, except where liability cannot legally be excluded.

6. Orders

When you submit an order, you are offering to purchase the selected products under these terms.

You will receive an order-confirmation email after checkout. This confirms that we have received your order but does not necessarily mean it has been accepted.

We reserve the right to refuse or cancel an order where:

  • A product is unavailable
  • The price or product information contains an obvious error
  • Payment cannot be authorised
  • We suspect fraud or unauthorised activity
  • Delivery cannot be completed to the address supplied
  • The order breaches these terms

If we cancel an order after payment has been taken, we will refund the amount paid.

7. Prices and payment

All prices are displayed in the currency shown on the website and include applicable taxes where required, unless stated otherwise.

The full amount payable, including any delivery charge, will be shown before you complete checkout.

We accept the payment methods displayed at checkout. Payment must be authorised before an order can be processed.

We may change prices at any time, but price changes will not affect orders that have already been accepted.

8. Discounts and promotional offers

Discounts, bundle savings and promotional offers may be subject to separate conditions.

Unless stated otherwise:

  • Offers cannot be exchanged for cash
  • Offers may be changed or withdrawn at any time
  • Only one discount may apply where discounts are not configured to combine
  • Discounts cannot normally be added after an order has been placed
  • Promotional pricing applies only during the stated offer period

We reserve the right to cancel orders where a discount has been applied incorrectly because of a technical or pricing error.

9. Shipping and delivery

Orders are processed and delivered according to our Shipping Policy.

Delivery dates are estimates rather than guarantees. Delays may occur because of carrier disruption, customs processing, public holidays, severe weather or other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate shipping address.

Please contact us immediately if you notice an address error. We cannot guarantee that the address can be changed once processing has begun.

Further information about processing, delivery estimates and tracking is available in our Shipping Policy. Delivery arrangements and estimated times must be clearly communicated before purchase.

10. Order cancellations

Contact support@soothara.com as soon as possible if you wish to cancel or amend an order.

We will try to assist, but we cannot guarantee changes once an order has entered processing or been dispatched.

Your legal cancellation rights for online purchases remain unaffected. Details are set out in our Return and Refund Policy and under the Consumer Contracts Regulations 2013.

11. Returns, refunds and faulty goods

Returns and refunds are governed by our Return and Refund Policy.

Nothing in these terms limits your statutory rights. Goods supplied to UK consumers must meet applicable consumer-law requirements, including being as described, of satisfactory quality and fit for purpose.

For damaged, faulty or incorrect products, contact:

support@soothara.com

Please include your order number and clear photographs or video showing the issue.

12. Website use

You agree not to:

  • Use the website for unlawful or fraudulent purposes
  • Introduce viruses, malware or harmful code
  • Attempt unauthorised access to the website, accounts or connected systems
  • Interfere with the website’s security or operation
  • Scrape, copy or extract website content without permission
  • Use false information when ordering
  • Impersonate another person
  • Infringe our intellectual-property rights or those of another party

We may restrict or terminate access where these terms are breached.

13. Intellectual property

All website content, including branding, logos, text, graphics, photographs, videos, layouts and designs, is owned by or licensed to Soothara and is protected by applicable intellectual-property laws.

You may access the website for personal, non-commercial use.

You may not reproduce, distribute, modify, publish, sell or commercially exploit our content without prior written permission.

14. Reviews and submitted content

Where you submit a review, image, comment or other content, you confirm that:

  • It is accurate and based on your genuine experience
  • You own it or have permission to submit it
  • It does not violate another person’s rights
  • It is not unlawful, abusive, defamatory or misleading

You grant us permission to display and reproduce submitted content for store, advertising and promotional purposes, subject to applicable law and our Privacy Policy.

We may remove content that breaches these terms.

15. Third-party services and links

Our website may contain links to third-party websites or use services provided by Shopify, payment processors, delivery carriers and other suppliers.

We are not responsible for the content, availability, security or privacy practices of independent third-party websites.

Your use of third-party services may also be subject to their own terms and policies.

16. Website availability

We aim to keep the website accessible and functioning correctly, but we do not guarantee uninterrupted or error-free availability.

We may temporarily suspend access for maintenance, updates, technical problems or circumstances outside our control.

17. Limitation of liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Breach of statutory consumer rights
  • Any liability that cannot legally be excluded

To the fullest extent permitted by law, we are not responsible for indirect or unforeseeable losses arising from website use, delayed delivery, misuse of a product or failure to follow product instructions.

For business customers, we are not responsible for loss of profit, revenue, business, opportunity, goodwill or data.

18. Events outside our control

We are not responsible for delays or failure caused by events outside our reasonable control, including:

  • Carrier disruption
  • Customs delays
  • Severe weather
  • Natural disasters
  • Strikes or industrial action
  • Internet or system outages
  • Government restrictions
  • Supply-chain disruption

We will take reasonable steps to minimise the effect of such events.

19. Privacy

Your personal information is handled according to our Privacy Policy.

By placing an order, you acknowledge that your information may be shared with service providers where necessary to process payment, fulfil your order, deliver products, prevent fraud and provide customer support.

20. Changes to these terms

We may update these Terms of Service occasionally to reflect changes in our business, services or legal obligations.

The latest version will always be published on this page. Changes apply from the date they are posted and will not retrospectively alter an order already accepted unless required by law.

21. Severability

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

22. No waiver

If we do not immediately enforce any provision of these terms, this does not mean that we waive our right to enforce it later.

23. Governing law

These terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you may also benefit from the mandatory protections and courts available in your place of residence.

24. Contact

Questions about these Terms of Service should be sent to:

Email: support@soothara.com