Frequently asked questions
About Soothara
What is the Soothara Triple-Tech Massager?
What is the Soothara Triple-Tech Massager?
Soothara is an adjustable foot and ankle wrap designed to provide soothing at-home comfort. It combines gentle warmth, targeted massage pulses and light compression in one easy-to-use device.
How does Soothara work?
How does Soothara work?
Wrap Soothara comfortably around your foot or ankle, secure the adjustable straps and select your preferred setting using the control panel. The different functions work together to create a relaxing experience for tired, tense or uncomfortable feet.
What areas can I use it on?
What areas can I use it on?
Soothara is designed primarily for use around the foot and ankle. Its adjustable wrap allows you to position it comfortably around the area where you want soothing support.
Can I use it on either foot?
Can I use it on either foot?
Yes. The wrap can be used on either the left or right foot, so you can move it between feet whenever needed.
Do I receive one massager or a pair?
Do I receive one massager or a pair?
This depends on the bundle you select. You can choose:
- 1× Soothara Massager
- 2× Soothara Massagers
- 4× Soothara Massagers
Your selected bundle will be shown before you add it to your cart.
Using Soothara
How often should I use the Soothara Massager?
How often should I use the Soothara Massager?
You can use Soothara whenever your feet feel tired or in need of soothing comfort. Many customers enjoy a session after work, walking or long periods of standing. Start with a shorter session and adjust your routine based on what feels comfortable for you.
How long should each session last?
How long should each session last?
A session of around 15–20 minutes is a good starting point. Avoid using the device for longer than feels comfortable, and always follow the instructions provided with your order.
Can I adjust the intensity?
Can I adjust the intensity?
Yes. Soothara includes simple controls that allow you to choose the setting that feels most comfortable. We recommend starting at a lower level and increasing it gradually.
Can I use the massage without heat?
Can I use the massage without heat?
Yes. The functions can be adjusted depending on your preference, allowing you to enjoy a customised session.
Can I use the heat by itself?
Can I use the heat by itself?
The available modes depend on the product settings. Use the control panel to select the combination that feels right for you.
Is it easy to put on?
Is it easy to put on?
Yes. Place your foot inside the wrap, position it comfortably and fasten the adjustable straps. The flexible design makes it quick to put on and remove
Can I walk while wearing it?
Can I walk while wearing it?
Soothara is intended to be used while seated or relaxing. We do not recommend walking around while wearing it, as this may affect the fit and increase the risk of slipping or falling.
Is it suitable for everyday use?
Is it suitable for everyday use?
Soothara is designed for regular at-home use. Always use it comfortably and stop immediately if you experience pain, irritation, numbness or unusual discomfort.
Charging and Care
Is Soothara rechargeable?
Is Soothara rechargeable?
Yes. Soothara is rechargeable, so you can use it without remaining connected to a power cable during your session.
How do I charge it?
How do I charge it?
Connect the supplied charging cable to the charging port and a suitable power source. Allow the device to charge fully before use.
How long does the battery last?
How long does the battery last?
Battery life can vary depending on the selected settings and intensity. Higher settings may use the battery more quickly.
Can I use it while it is charging?
Can I use it while it is charging?
For safety, allow the device to finish charging before using it unless the product instructions specifically state otherwise.
How should I clean it?
How should I clean it?
Switch the device off and disconnect it from charging. Gently wipe the outer fabric with a soft, slightly damp cloth and allow it to dry fully before use.
Do not:
- Submerge it in water
- Put it in a washing machine
- Use harsh cleaning chemicals
- Soak the control panel or charging port
How should I store it?
How should I store it?
Store Soothara in a clean, dry place away from direct sunlight, excessive heat and moisture. Avoid folding or crushing the control panel.
Suitability and Safety
Who is Soothara designed for?
Who is Soothara designed for?
Soothara is designed for adults looking for convenient comfort after standing, walking, working or spending long periods on their feet.
Can anyone use Soothara?
Can anyone use Soothara?
Soothara may not be suitable for everyone. Speak with a qualified healthcare professional before use if you:
- Have diabetes or reduced sensation in your feet
- Have circulation problems
- Have a pacemaker or implanted medical device
- Are pregnant
- Have an injury, infection, open wound or severe swelling
- Have recently had surgery
- Are receiving treatment for a medical condition
Can Soothara diagnose, treat or cure a medical condition?
Can Soothara diagnose, treat or cure a medical condition?
No. Soothara is a wellness and relaxation product and is not intended to diagnose, treat, cure or prevent any disease or medical condition.
What should I do if it feels uncomfortable?
What should I do if it feels uncomfortable?
Stop using it immediately. Reposition the wrap, loosen the straps or choose a lower setting. Do not continue using it if you experience pain, burning, irritation, numbness or unusual discomfort.
Orders and Payment
What payment methods do you accept?
What payment methods do you accept?
We accept major payment methods, including:
Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay
Available options may vary depending on your location and device.
Is my payment secure?
Is my payment secure?
Yes. Payments are processed securely using encrypted checkout technology. Soothara does not store your complete card information.
Can I change or cancel my order?
Can I change or cancel my order?
Contact us as soon as possible at support@soothara.com. We will do our best to help, but orders that have already entered processing or dispatch may no longer be changed or cancelled.
I entered the wrong delivery address, What should I do?
I entered the wrong delivery address, What should I do?
Email support@soothara.com immediately with your order number and correct address. Address changes cannot be guaranteed after an order has been processed or dispatched.
Will I receive an order confirmation?
Will I receive an order confirmation?
Yes. You should receive an order confirmation by email shortly after completing checkout. Check your spam or junk folder if it does not appear in your inbox.
Shipping and Tracking
How much does shipping cost?
How much does shipping cost?
Tracked standard shipping is free on every order unless otherwise stated during checkout.
How long does delivery take?
How long does delivery take?
Orders are usually delivered within 5–8 business days after dispatch. Please allow additional time for processing, quality checks and tracking updates.
Delivery times are estimates and may vary during busy periods, public holidays or due to carrier delays.
Which countries do you deliver to?
Which countries do you deliver to?
Soothara currently ships to selected destinations, including the United Kingdom, United States and Canada. Available delivery options will be shown at checkout.
How can I track my order?
How can I track my order?
Once your order has been dispatched, you will receive a tracking email. Use the tracking link provided or visit our Track Your Order page and enter your order details.
Why has my tracking not updated?
Why has my tracking not updated?
Tracking information may take 24–48 hours to update after dispatch. If there has been no update for several business days, contact support@soothara.com.
What happens if my parcel is delayed?
What happens if my parcel is delayed?
Carrier delays can occasionally occur. Check your tracking information first. If your parcel has not arrived within a reasonable period after the estimated delivery date, contact our support team.
Returns and Refunds
What is your return policy?
What is your return policy?
We offer a 30-day return period from the date your order is delivered. Contact us before returning anything so we can provide the correct instructions.
How do I request a return?
How do I request a return?
Email support@soothara.com with:
- Your full name
- Your order number
- The reason for your return
- Photos or video if the item is damaged or faulty
Our team will review your request and guide you through the return process.
Can I return a used product?
Can I return a used product?
Returned products should be clean, complete and in suitable condition. For hygiene reasons, eligibility may depend on the condition of the item and the reason for return.
Who pays the return postage?
Who pays the return postage?
Return postage responsibility may depend on the reason for return. If the item is faulty, damaged or incorrect, contact us before sending it back so we can review the issue.
When will I receive my refund?
When will I receive my refund?
Once your approved return has been received and inspected, your refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
What if my item arrives damaged or faulty?
What if my item arrives damaged or faulty?
Contact support@soothara.com as soon as possible with your order number and clear photos or video showing the issue. We will review it and provide an appropriate solution.
Still Need Help?
Still Need Help?
Our support team is happy to help.
Email: support@soothara.com
Please include your order number when contacting us about an existing purchase.
Ready for More Comfortable Days?
Bring soothing comfort into your daily routine with Soothara.